TERMS OF USE

X Fitness Center Proposed effective date: 14 September 2026 Last updated: 14 September 2026

I. OPERATOR AND SCOPE

1.1. X Fitness Center is a brand operated by Công ty TNHH XYZ Việt Nam (the “Company”, “we”, “us” or “our”). The Company's Vietnamese legal name is retained in this English version.

Tax identification number: 0123456789. Legal representative: Nguyễn Văn X. Sample address: No. 123, XYZ Street, XYZ Ward, Ho Chi Minh City, Vietnam. Illustrative website: https://xfitness.example. Hotline: 0123456789. Email: xyz@gmai.com.

1.2. The X Fitness Center website presents our fitness centers, facilities, membership packages, group classes, opening hours, promotions and personal training (PT) services. These terms (“Terms”) apply to website access, account registration, package registration and management, bookings, service enquiries and the online support tools we provide (collectively, the “Services”). “You” means a person accessing or using the Services. A “Member” is a person who enters into a fitness package agreement with the Company.

1.3. Club access, package duration, session allowances, prices, included amenities and specific benefits are set out in the registration confirmation or membership agreement made available before you enter into the agreement. Website images and descriptions present X Fitness Center locations; package information must specify which amenities are included and where they are available.

II. ACCEPTANCE AND RELATED DOCUMENTS

2.1. Please read these Terms before using the Services. When creating an account or purchasing a package, you will be asked to actively confirm your acceptance of these Terms and the transaction conditions displayed to you. If you do not agree, you should not complete the registration or transaction.

2.2. Our Payment, Cancellation and Refund Policy (payment-policy.txt) and Complaint Handling Policy (complaint-handling-policy.txt) explain the relevant procedures. Our Website Privacy and Security Policy (privacy-policy.txt) and Personal Data Protection Policy (personal-data-protection-policy.txt) explain data processing. Accepting these Terms does not replace separate consent required for particular processing activities.

2.3. Mandatory legal requirements take precedence. Specific conditions expressly agreed by both parties for a package apply to that package, provided they do not remove mandatory consumer rights. For personal data processing, the Personal Data Protection Policy takes precedence over a general description in another document if they differ.

III. REGISTRATION ELIGIBILITY AND ACCOUNTS

3.1. Registration, package purchases and chatbot services are available to people aged 18 or over who can enter into the relevant transaction under applicable law. We do not currently accept registrations for people under 18 within this service offering.

3.2. You must provide accurate information, keep it up to date, protect your login credentials and promptly report unauthorized access. We carry out appropriate verification when necessary to protect an account or transaction. You are not automatically responsible for unauthorized activity resulting from a failure for which we are responsible.

IV. REGISTERING FOR AND USING FITNESS PACKAGES

Step 1: Select a package and review its price, duration, eligible locations, activation date, schedule, cancellation conditions and relevant limits.

Step 2: Provide the necessary details, check your registration and confirm acceptance of the transaction conditions.

Step 3: Pay using a published method. The agreement is formed when we send confirmation accepting your registration; a payment receipt alone does not confirm acceptance of your registration.

Step 4: Receive your registration code or membership details and activate the package according to the instructions provided.

4.1. If we cannot accept your registration after receiving payment, we will explain why and refund the amount received under the Payment Policy. Failure to receive confirmation does not remove your right to request a payment investigation or refund.

4.2. You must follow safety rules made available before using a club, use equipment as instructed, respect others and refrain from sharing membership access unless your package allows it. Club rules cannot retrospectively introduce fees or materially restrict agreed benefits.

V. CLUB RULES AND EXERCISE SAFETY

5.1. You may use the club within your package entitlements and published opening hours, must complete membership verification when requested and must book group classes or PT sessions that require advance booking. Please wear suitable clothing, maintain cleanliness, use equipment as instructed and report signs of faulty equipment to staff.

5.2. Exercise can cause injury. Choose exercises and intensity appropriate to your abilities and ask a trainer for guidance if you are unfamiliar with equipment. Results depend on individual condition, training frequency and technique. We do not guarantee a particular amount of weight loss, muscle gain or any specific performance outcome.

5.3. If you have an injury or condition that could affect exercise, consider consulting an appropriate healthcare professional before participating and discuss relevant movement limitations with your trainer. If you feel unsafe, stop exercising and notify staff on site. In an emergency, contact appropriate emergency services. These statements do not exclude the Company's safety responsibilities for the services it provides.

5.4. Respect shared exercise spaces and other people's privacy. Do not photograph or record others without permission or take photographs or recordings in changing rooms or restrooms. Storage, lockers and other amenities are subject to the instructions published at the club. Responsibility for belongings is determined by the agreement and applicable law and is not automatically excluded in every case.

VI. ONLINE SUPPORT AND CHATBOT

6.1. The chatbot uses artificial intelligence (AI) to help with locations, opening hours, packages, class schedules, promotions and registration procedures. Automated responses may be inaccurate, incomplete or outdated. You may ask staff to confirm information affecting prices, benefits or bookings before deciding to purchase or use a service.

6.2. You may save or share responses for lawful personal purposes, subject to third-party rights. A chatbot response does not itself form an agreement, confirm a booking or change package conditions. These transactions are confirmed only through the relevant registration, booking or agreement process. Using the chatbot does not remove your right to report incorrect information or seek a remedy under applicable law.

6.3. Provide only the information needed to support your service request. Do not send passwords, one-time passwords (OTPs), card details, identity documents or unrelated sensitive data to the chatbot. Conversations are handled under the Personal Data Protection Policy. We do not use your conversations or personal exercise records to train AI models.

VII. CONTENT YOU PROVIDE

7.1. You retain the rights you hold in messages, images, documents and other content submitted through supported features (“User Content”). You must have the rights or lawful permission needed to provide that content, particularly where it includes someone else's image or information.

7.2. You permit us to store, make technical copies of, format, transmit and process the content as necessary to fulfill your requests and provide and protect the Services. Supporting providers may access it only within their assigned role and applicable data protection requirements. This permission does not transfer ownership or allow us to use private content for advertising, AI training or public disclosure beyond your express sharing choices.

7.3. The permission ends when content is deleted from active systems, except for limited retention required by law, necessary to resolve existing requests or needed for backup rotation under the Personal Data Protection Policy. Retained data must not be used for new purposes.

VIII. PROHIBITED CONDUCT

8.1. You must not:

(i) Impersonate others, commit fraud, harass, threaten or deliberately publish false information about packages, class schedules, promotions or membership benefits to cause harm. (ii) Infringe another person's intellectual property, image rights, privacy or personal data rights. (iii) Gain unauthorized access, distribute malware, bypass safeguards or disrupt the Services. (iv) Harvest personal data, send spam or use automated systems without authorization. (v) Copy, resell or distribute substantial portions of Company-owned content without permission, except as permitted by law or an applicable license.

8.2. These restrictions do not prevent you from accessing your own data, using chatbot responses under section VI or exercising other lawful rights.

IX. INTELLECTUAL PROPERTY AND FEEDBACK

9.1. The X Fitness Center brand, interface, editorial content and materials we provide belong to the Company or the relevant licensors. Third-party materials remain subject to their own licenses. Using the Services does not transfer ownership of those assets.

9.2. You may view and use materials for personal purposes within the access provided by the Services. Do not use our marks in a way that misleadingly suggests sponsorship, affiliation or endorsement by the Company.

9.3. We may use ideas or suggestions that you voluntarily submit to improve the website, classes and membership services without paying compensation. This does not authorize disclosure of your identity or use of your images, conversations or personal exercise records beyond the permitted purposes and scope.

9.4. To report copyright infringement, email xyz@gmai.com with a description of your rights, the location of the reported material, the basis of your report and your contact details. We handle reports under the Complaint Handling Policy.

X. THIRD-PARTY SERVICES

10.1. Links to independent websites may be subject to their operators' terms. Please read their terms and policies before providing information.

10.2. Where we use AI, hosting or payment providers to deliver the Services, we remain responsible for obligations within our own scope of responsibility. Engaging a provider does not automatically release the Company from its obligations to customers.

XI. CHANGES, SUSPENSION AND ACCOUNT CLOSURE

11.1. We may maintain, update or temporarily restrict features where necessary to protect systems, comply with law or address a substantiated breach. We provide advance notice where possible. If immediate action is necessary for safety or legal reasons, we notify you as soon as appropriate afterward.

11.2. If we restrict an account, we explain the reason and how to request a review, except where disclosure is prohibited. If a change or discontinuation affects paid benefits, we offer a remedy, a replacement service with your agreement or a refund corresponding to the undelivered portion.

11.3. You may request account closure at xyz@gmai.com. Account closure, package cancellation and data deletion are separate requests. We explain the consequences and assist with all of them together if requested. Existing valid payment obligations, refund rights and complaints are handled under the agreement and applicable law.

XII. RESPONSIBILITIES OF THE PARTIES

12.1. We are responsible for providing the Services as agreed and meeting applicable legal obligations. The website may experience interruptions and information may need correction. We do not promise continuous operation of every feature or absolute accuracy of every result.

12.2. Each party is responsible for breaches and damage attributable to it under applicable law. Compensation is determined according to the applicable requirements for liability, damage and causation. You are not required to indemnify us merely because you submitted lawful content or because of a failure attributable to the Company or a provider for which the Company is responsible.

12.3. Nothing in these Terms unlawfully excludes or limits liability relating to life, health, personal data, fraud or mandatory consumer rights.

XIII. UPDATES TO THESE TERMS

13.1. We give at least 15 calendar days' notice of material changes through the website or an appropriate contact channel. If a change must take effect sooner for legal requirements or urgent safety reasons, the notice explains the reason and effective date.

13.2. Changes will not retrospectively reduce agreed benefits. We obtain renewed acceptance where required by law or the nature of the change. You may decline new conditions and receive guidance on your existing agreement, account or unused fees in accordance with your applicable rights.

XIV. LAW, DISPUTES AND LANGUAGE

14.1. These Terms are governed by Vietnamese law. You may use the complaints process to request negotiation; this does not restrict your right to seek assistance from a competent authority or bring proceedings before a competent court. Arbitration applies only where there is a valid arbitration agreement consistent with the consumer's right of choice.

14.2. Vietnamese and English versions are provided for convenience. If they differ, the Vietnamese version prevails to the extent permitted by law. This does not allow the Company to interpret unclear provisions to a consumer's disadvantage. An unenforceable provision does not invalidate the remaining provisions that can operate independently.

XV. CONTACT

15.1. Công ty TNHH XYZ Việt Nam — X Fitness Center Sample address: No. 123, XYZ Street, XYZ Ward, Ho Chi Minh City, Vietnam. Hotline: 0123456789 · Email: xyz@gmai.com. Support hours: 08:00–18:00, Monday to Friday, excluding public holidays, Vietnam time. “Business days” in these policies means those days.